You Asked, We Answered

Of course! Our website uses an advanced security protocol (SSL) that encrypts all of your personal information during checkout.
We take your privacy seriously. For more information, you can read our Privacy Policy.

Payments and credit card processing are handled by an external company, so all of your card details stay confidential and are never stored in Rozela's system.

These are the payment methods we accept:
● All credit cards
● Google Pay
● Apple Pay

Yes! Free shipping on every order, on us.

Shipping options available to you:

● Standard shipping - free of charge.

● Express shipping - for an additional fee.

Refunds are handled in accordance with the store's terms. All you need to do is send us a message, and we'll take care of it quickly.

You can cancel an order within 24 hours of purchase, as long as it has not shipped yet.
Just send us a message, and we'll do everything we can to help.

Before completing your purchase, please make sure all of your order details are correct.
If you contact us on the day of purchase, we'll do our best to update the order before it ships.
If the order is already on its way, you can return the items after you receive them, in accordance with our policy.

Don't worry. If the order hasn't shipped yet, we can update the address or phone number. Just send us a WhatsApp message, and we'll be happy to take care of it right away.

It happens! If the order hasn't shipped yet, the phone number can easily be updated.
Just send us a WhatsApp message and we'll take care of it quickly.

We're sorry about the mix-up! Our team does everything it can to make sure every customer receives exactly what they ordered, but mistakes sometimes happen.
Please send us a message with:
● Your order number
● Your full name
● Your phone number
● Photos of the product you received
and we'll take care of it as quickly and conveniently as possible for you.

The order confirmation is sent automatically right after purchase. Sometimes the email address entered is incorrect, or our email lands in the spam folder.
We recommend checking your spam folder. If you still can't find it, send us a message with the name used on the order and we'll look into it right away.

Our customer service is always here for you.
Reach us by tapping the WhatsApp button (079-729-3841) in the bottom corner of the screen, or send an email to: support@tryrozela.com
We'll get back to you quickly with a personal, accurate answer!

A standard order is expected to arrive within 8-14 business days, and express shipping within 7-12 business days.
Business days are Sunday to Thursday and do not include weekends or holidays.
If your order is still within this time frame, there's no reason to worry. If the stated time has passed, send us a message with your order number and we'll be happy to check its status for you.

If you chose delivery to a pickup point, your order will be sent to a locker or a business near the address you provided.
When your order arrives at the pickup point, you'll receive an SMS with the pickup details.

Pickup points can't be selected in advance, because they vary based on the shipping address.
As soon as your package reaches your area, you'll receive an SMS at the number you provided.

All along the way, you'll receive email and SMS updates from us about your order status.
When your package is getting close, you'll get an SMS.
And when it arrives, you'll get another message with all the pickup details.

If the package wasn't collected in time and was returned to the shipping company, please contact us to arrange redelivery, for an additional fee.
We'll be happy to help make sure your order reaches you as soon as possible.

Don't worry! Contact us on WhatsApp with your order details, and we'll check with the shipping company to make sure your package reaches you as soon as possible.